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Trip to Australia (Adelaide/Sydney/Melbourne)

Sydney 4N, Melbourne 3N, Adelaide 2N
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Important Notes

  • Please note all shared sightseeing tours in Australia and New Zealand are operated by 3rd party operators. In case a tour is canceled by a operator for any reason, we shall be liable to issue a full refund against it. Any changes or alternate tours or private upgrades will attract extra charges.
  • Most tours in Australia start early in the morning (between 7 - 9 am). Its recommended to finish breakfast early to catch the tours in time.
  • Your tours may have pickup points which are not from the hotel but 5-10 mins walk from your hotel. In that case you will need to walk to the pickup points on your own.
  • If your flights involve a combination of different airlines, you may have to collect your luggage on arrival at the connecting hub and register it again while checking in for the return journey to your origin.
  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
  • Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
  • The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site.
  • Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
  • We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation.

Our Scope of Services

  • We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Airline Cancellation Policy

  • Cancellation will be as per the airlines cancellation policy. If the flights are non-refundable, you will not get any refund for flights in the event of cancellation.
  • Refund will be done within 30 Workings days post deduction of cancellation charges by airlines (as per airline cancellation policy) and service charge of 5% on total value for cancellation and 2.5% for amendments by Tripfactory.
  • For infant bookings Date of Birth proof has to be presented at the time of checking-in.
  • Standard airline policy shall be applicable to all changes.
  • Please note one-way cancellations are not allowed for any flight.
  • Please note name changes are not permitted for any flight.
  • Due to the impact of COVID-19 worldwide, refunds will be processed in accordance with the latest airline policies. Please note that at the airline's discretion, refunds may be made in the form of airline vouchers. The final decision regarding the refund method will be made by the airline. Some airlines may charge processing fees for flight changes or cancellations made due to flight schedule changes. Actual fees charged will depend on the final decision by the airline.

Hotel Cancellation Policy

  • Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
  • Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
  • There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
  • Hotel room allocation will be subject to availability and will be on a first come first serve basis.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.

Payment Policies

  • You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
  • We charge non-refundable financing fees for overdue amounts: 1. Financing charges: 1% per day of pending amount, compounding per day 2. Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
  • We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
  • If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you have to communicate your request to us in writing to arnesh+demo@tripfactory.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
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